Términos y condiciones
1. General information
These terms and conditions regulate bookings made at Hotel Las Conchas, as well as the general conditions of stay at the hotel.
Owner: Encarnación Martín Salinas
Tax ID: 23722158G
Trade name: Hotel Las Conchas
Category: 2-star hotel
Andalusian Tourism Register: H-GR-00309
Registered address: Calle Carretera, 65, La Rábita, Granada, Spain
Hotel address: Paseo Marítimo, 1, La Rábita, Granada, Spain
Telephone: +34 958 829 017
Email: info@hotellasconchas.com
Official website: www.hotellasconchas.com
By making a booking at Hotel Las Conchas, the guest accepts these booking and stay terms and conditions.
2. Booking channels
Bookings may be made through the hotel’s official website, via the online booking engine, by telephone, by email or through external platforms such as Booking.com.
Bookings made through the official website are automatically confirmed by email. For bookings made by telephone or email, the hotel will send the corresponding confirmation to the guest.
Guests must check the booking details once they receive the confirmation. If they notice any mistake or wish to request a change, they must contact the hotel as soon as possible. Any changes will be subject to availability and to the applicable cancellation and modification policy.
Bookings made through external platforms will also be subject to the specific terms and conditions established by those platforms.
3. Rates, prices and offers
Hotel rates may vary depending on the season, availability, occupancy, room type and booking channel.
Prices published on the official website include VAT. No tourist tax or additional local tax is charged separately from the price shown, unless legally required in the future.
The room price includes accommodation, standard cleaning, bed linen and towels, air conditioning, free Wi-Fi and the services expressly included in the booking.
Offers, promotions or special advantages published on the official website will only be valid for bookings made directly through that website or through the channels indicated in each promotion, and will always be subject to availability.
4. Payment and booking guarantee
As a general rule, the booking is paid on the day of arrival at the hotel.
To guarantee the booking, the hotel may request valid bank card details. The card will be used as a booking guarantee and may be used to apply the corresponding charges in the event of late cancellation, no-show or any other amount due in accordance with these terms.
Guests may pay in cash or by bank card. If the card provided is not valid, the payment is declined or the booking cannot be guaranteed, the guest must provide another valid payment method. Otherwise, the hotel may be unable to maintain the booking or provide the room.
The hotel may issue an invoice in the guest’s name or in a company’s name when requested, provided that the necessary tax details are supplied.
5. Cancellation, modification and no-show policy
Bookings may be cancelled free of charge with at least 2 days’ notice before the scheduled arrival date.
If the booking is cancelled after this period, the hotel may charge the amount corresponding to the first night of the stay.
In the event of a no-show on the arrival date, the hotel may also charge the amount corresponding to the first night.
Date changes or booking modifications may be requested up to 2 days before the scheduled arrival date, always subject to availability and to the rate applicable to the new dates.
If the guest leaves the hotel before the scheduled departure date, they will not be entitled to a refund for the unused nights, unless expressly decided by the hotel or required by applicable law.
Where non-refundable rates, special promotions or offers with specific conditions are available, those conditions will be clearly indicated during the booking process and will prevail over the general policy.
6. Check-in and check-out
Check-in is available from 2:00 p.m.
The standard check-in period ends at 12:00 midnight. Guests expecting to arrive outside this time must contact the hotel in advance to confirm whether late check-in is possible.
Check-out must be completed before 12:00 noon.
Early check-in and late check-out are always subject to availability. Late check-out has an additional cost and always under availability.
The room key will be handed over at check-in. The guest must return it at check-out. The hotel may charge the cost of replacement in the event of loss, damage or failure to return the key.
7. Guest registration
All guests staying at the hotel must be duly registered at check-in, in accordance with the applicable regulations on guest registration.
For this purpose, the hotel may request the necessary identification documents from each guest. Refusal to provide the data required for registration may prevent the accommodation service from being provided.
Overnight stays by unregistered persons are not permitted.
8. Room occupancy
Each room has a maximum occupancy according to its type. The maximum occupancy may not be exceeded under any circumstances.
Babies under 2 years old do not count as occupants for maximum capacity purposes. Guests between 2 and 4 years old are considered children. From the age of 4, if a room booked for two people is to be occupied by a third person, an extra bed will be required, whenever possible and in accordance with the room capacity.
The extra bed has a cost of €20 per night.
Cots are free of charge, upon prior request and subject to availability.
The hotel has family rooms, including Junior Suites.
9. Visitors and external persons
Visitors may access the hotel provided that they respect the hotel rules and do not stay overnight in the room without being registered as guests.
The hotel may request identification or refuse access to external persons whenever necessary for security, coexistence or proper operation of the establishment.
External persons, such as delivery staff or suppliers, may access the rooms only when authorised by the guest or when they are hotel staff or services necessary for the proper operation of the establishment.
10. Pets
As a general rule, pets are not allowed at the hotel.
Exceptionally, guests may contact the hotel in advance to ask whether it is possible to stay with a pet. Admission must be expressly authorised by the hotel before arrival.
If authorised, the pet may not be left alone in the room, must be well behaved, must not disturb other guests, and the owner must bring the pet’s bed and all necessary items for its care. The guest will be responsible for any damage, breakage or extraordinary cleaning caused by the pet.
The hotel reserves the right to refuse pet admission or withdraw such authorisation if disturbances, damage or breaches of these conditions occur.
11. Breakfast, café and services
The hotel offers breakfast during a specific period of the summer season. Breakfast is not included in the room price unless expressly stated otherwise in the booking.
The breakfast price is €5.50 per person and the usual breakfast time is from 8:30 a.m. to 10:30 a.m.
The hotel has a terrace and café service. The service is mainly focused on drinks and breakfast, without prejudice to any other services that may be offered occasionally or temporarily.
Room service is subject to availability, schedule and the hotel’s internal organisation.
The hotel offers air conditioning and free Wi-Fi for its guests.
12. Parking
Hotel Las Conchas has its own free parking for guests.
Parking spaces are limited and subject to availability. Unless expressly confirmed by the hotel, the availability of a parking space is not guaranteed.
There are no special car access restrictions in the hotel area, without prejudice to any traffic, parking or municipal restrictions that may apply at any given time.
13. Stay rules
Guests agree to make proper use of the hotel’s facilities, furniture, equipment and services.
Smoking is not permitted in the rooms. The use of candles, incense, shishas, portable stoves or any item that produces smoke, persistent odours, fire risk or disturbance to other guests is also prohibited.
Parties, stag or hen parties, large gatherings and private events are not permitted inside the hotel without prior express authorisation.
Rooms may not be used for any purpose other than the contracted tourist accommodation, nor for illegal, disturbing, dangerous or inappropriate activities.
Guests must respect the rest of other guests and follow the instructions of the hotel staff.
14. Damage, breakage and extraordinary cleaning
Guests are responsible for any damage, breakage, loss of hotel items or extraordinary dirt caused during their stay as a result of improper, negligent use or use contrary to the hotel rules.
The hotel may claim from the guest the amount required to repair or replace damaged items, as well as the costs arising from extraordinary cleaning when necessary.
In the event of serious damage, inappropriate behaviour or breach of these terms, the hotel may cancel the guest’s stay, without prejudice to claiming any corresponding amounts.
15. Cleaning and maintenance
Standard room cleaning is included in the stay price.
The hotel provides daily room cleaning. Towels will be changed when requested by the guest or after several days of stay, according to the organisation of the service. Bed linen will also be changed when appropriate due to the length of the stay or when necessary.
Guests must allow hotel staff to access the room for cleaning, maintenance, inspection or repair work, especially when there is a fault or incident that may affect safety, hygiene or the proper operation of the facilities.
If the guest notices any fault, incident or damage, they must inform the hotel as soon as possible so that it can be resolved.
16. Personal belongings and safe deposit box
The hotel has a safe deposit box at reception.
The hotel is not responsible for the loss, theft or damage of personal belongings, money, jewellery, electronic devices or other valuables that have not been expressly deposited in the reception safe or handed over under custody accepted by the hotel.
Guests are advised not to leave valuables unattended in rooms or common areas.
17. Right of admission and termination of stay
The hotel reserves the right of admission within the limits established by applicable law.
The hotel may refuse access, cancel a booking or terminate a stay if the guest breaches these terms, causes serious disturbance, causes damage, behaves uncivilly, carries out unauthorised activities or puts at risk the safety, peace or normal operation of the establishment.
In such cases, the guest will not be entitled to a refund of the amounts paid, without prejudice to any rights legally applicable to them.
18. Accessibility
The hotel has a lift, ramps and accessible access. It also has adapted rooms.
Guests with special accessibility needs should contact the hotel in advance to confirm the availability of the room or service best suited to their needs.
19. Complaints and customer service
The hotel provides official complaint forms to guests in accordance with current regulations.
For any enquiry, incident or complaint, guests may contact the hotel at:
20. Data protection and cookies
The personal data provided by the guest will be processed in order to manage the booking, provide the accommodation service, comply with applicable legal obligations, issue invoices and handle the necessary communications with the guest.
Full information on the processing of personal data will be available in the website’s Privacy Policy.
The use of cookies and similar technologies is regulated in the website’s Cookie Policy.
21. Applicable law
These terms and conditions are governed by Spanish law.
Any dispute arising from the booking or stay will be submitted to the competent courts and tribunals in accordance with the applicable consumer and user regulations, without prejudice to the rights legally granted to the guest.
22. Acceptance of the terms
Making a booking implies acceptance of these terms and conditions.
The hotel may modify these terms when necessary due to operational, legal or service changes. The conditions applicable to each booking will be those in force at the time the booking is made, unless otherwise provided by law.
Last updated: July 2026.